Book a ride

Tell us about the trip

Four short steps, about four minutes. If you would rather talk it through, dispatch answers around the clock on 343-596-6020.

MyselfI am the passenger.A family member or friendI am booking on someone else's behalf.A patient or residentI work at a hospital, clinic or care home.

One wayA single journey from A to B.Return tripWe come back for the passenger at a set time.Wait and returnThe attendant stays on site and brings the passenger home.A recurring scheduleDialysis, treatment or therapy on the same days each week.

Pickup address

Include the unit, floor or room number if there is one.

Drop-off address

The hospital, clinic or home the passenger is going to.

Anything we should know about the pickup?Optional

Stairs, a buzzer code, a back entrance, a dog who barks.

Anything we should know about the drop-off?Optional

Department, floor, or which entrance to use.

Date of the trip

Pickup time

Or the appointment time — we'll work backwards.

Return pickup time

An estimate is fine.

Needs a stretcherCannot sit up for the journey. Two attendants, bed to bed.Uses their own wheelchairManual, power or tilt — it travels with them.Needs a wheelchair providedWe bring a transport chair or Broda chair.Walks with assistanceCan manage a few steps with an arm to hold.I'm not sureA coordinator will call and work it out with you.

Under 100 kg (220 lb)100–136 kg (220–300 lb)Over 136 kg (300 lb)Prefer to discuss on the phone

Does the passenger travel with oxygen?

Their own portable cylinder or concentrator is fine — we just plan for securing it.

NoYes

Is anyone travelling with them?

One companion always rides free.

No oneOne personTwo or more

Help with stairs at pickup or drop-offA second attendant for the transferPrefers the front passenger seatTravelling with a walker, cane or rollatorBariatric equipment neededLiving with dementia or memory lossLow vision or hard of hearingPrefers to be spoken to in French

Passenger's full name

Your name

The person we should call to confirm.

Phone number

We call to confirm every booking, so this is the one field we really need.

Email addressOptional

For a written confirmation and the receipt.

Paying myselfPrivate or extended health insuranceA facility or organisation accountWSIB or a veterans' programmeNot sure yet

Tell us about the trip

Who is this ride for?